University of Waterloo Athletics

All refund requests must fill out this form to be considered: Refund Requests – Fill out form 

While you’re welcome to cancel or withdraw from a program at any time, refunds are only available when the conditions outlined below are met. If your request doesn’t qualify, your cancellation will simply proceed without a refund. Please submit all refund requests using the form linked above.
 

Memberships 

• Refunds will be pro-rated based on the length remaining on the membership. 
• $10 administrative fee applied for all refunds in this area 
• All payroll deduction cancellations must be sent by email or in person by the 15th of the month, or the customer will be charged for that month. 
• Unused Guest Passes are non-refundable and must be used on the date of purchase 

Instructional Programs and Swim Lessons 

• Participants enrolled in a program or class may transfer or withdraw without penalty prior to the program start date less a $10 administrative fee. 
• After the program beings, the following scenarios apply: 
  • Single Class 
    • No refund 
  • Multi-week programs (3-10 weeks) 
    • Less than 50% of the program has been completed or passed 
      • Pro-rated refund of program + $5 administrative fee 
  • 50% or more of the program has been completed or passed 
    • No refunds 

 Leadership Programs (Aquatics and First Aid) 

• Materials picked up or sent out are non-refundable 
• One transfer per course type per term is permitted. 
• $10 administrative fee for all refunds 
• No refunds or transfers within 4 business days, or after the course/lessons have commenced, including no shows. 

Summer Camps 

• $25 administrative fee applies for all refunds before May 31st (Fee is applied to each camp refunded). 
• $50 administrative fee applied for all refunds after June 1 (Fee is applied to each camp refunded).  
• No refunds within 10 days of camp start date, exceptions may be made for medical reasons with a doctor's note 
• There is no charge for a camp transfer 
  • No refunds on transferred camp  
  • Can only transfer camps once 
• No shows are not eligible for refunds 
• Down Payment Option 
  • Final payment must be paid by May 31 
  • If payment is not made, a refund will be provided (less the $25 administrative fee) and the participant will be removed from the camp  

Single Day and Evening Skills Camps  

• $10 administrative fee applied for all refunds  
• No refunds within 10 days of camp start date  
• There is no charge for a camp transfer 
  • No refunds on transferred camp 
  • Can only transfer camps once   
• No shows are not eligible for refunds 

March Break Camps  

• $25 administrative fee applied for all refunds  
• No refunds within 10 days of camp start date  
• There is no charge for a camp transfer 
  • No refunds on transferred camp 
  • Can only transfer camps once 
• No shows are not eligible for refunds  

Personal Training 

• Full refund before 1st session – pro-rate refund based on the number of sessions remaining. All sessions must be used within one year; no refunds will be given beyond one year. 

Intramurals

• Individuals Registrations 
  • Refunds 
    • Full refund prior to registration closing 
    • 50% after the registration period closes 
    • 25% after the first scheduled game 
    • No refund after the second scheduled game 
  • Transfers 
    • Transferring to or from sports at a different price point (e.g. hockey) will result in an additional cost or refund respectively 
• Team Registrations 
  • Refunds 
    • Full refund prior to registration closing plus $25 administrative fee 
    • 50% after the registration period closes 
    • No refund after the first scheduled game 
• Late Registration 
  • Full refunds will be provided if we are unable to place you on a team 
  • If placed on a team, the above applies not including the late fee 
    • Late fees are non-refundable 

Golf Simulator 

• Must request refund at least 3 days before your scheduled time 
• Transfers are accepted 3 business days prior to the booking 

Clubs 

• No refunds after the first month of the term 
• No shows are not eligible for refunds 

Program Transfers 

In some cases, we offer multiple offerings of courses or camps. A program transfer may be available as an option instead of cancellation. Appropriate notice must be provided for this to occur. In order to avoid too much disruption to our programming, we discourage this when possible. 

• Transfers are allowed once per course type per registration. You cannot transfer a course multiple times. 
  • E.g. First Aid to First Aid to First Aid or Camp to Camp to Camp 
• No refunds on transferred courses 

Additional Items of Note 

• Cancellations for medical reasons will require a doctor's note, and all refunds will be pro-rated from the date of the note. 

• While we endeavor to run all programs, the department reserves the right to cancel programs or classes if minimum registration numbers are not obtained prior to the start date. In this case, a full refund will be issued. Participants will be emailed if classes are cancelled by the department. 

• In the event of staffing, facility or inclement weather issues, a replacement class will be attempted where possible. No refunds will be given if attempts to re-schedule are not successful. 

• Payments will be returned via the original method of payment. Refunds must be collected within one month of the notification of the program cancellation, or they will be forfeited. 

• Exceptions to the rules above may be authorized by the program coordinators. 

• To seek clarification or collect funds from a refund, please contact us at the PAC Service Desk or call 519-888-4567 x33664 or email warriorsinfo@uwaterloo.ca